This interactive study day aims to provide you with opportunity to:

  • Explore the individual communication support needs of patients (families) who are facing/dealing with serious or life limiting illness/frailty   
  • Appreciate the different ways people express distress (whether that be anger, upset, anxiety etc)
  • Gain Top Tips on communication approaches that help you identify and respond to individual distress in a compassionate way  

Target Audience

  • Any care professional who communicates with people affected by serious or life limiting illness/frailty, but not directly responsible for assessment & planning of care or treatment.
  • Examples include: Health Care Assistants, Social Care Staff, Medical Secretaries, Ward Clerks, Support Staff, Porters

Date and Duration

See dates and apply

1 day


  • Considering why communicating in a compassionate manner matters.
  •  Recognising the different ways that people express distress and concerns.
  • Identifying Top Tips on helpful communication approaches – behaviours and skills that enable compassionate communication when people are distressed (i.e. upset, angry, worried, demanding etc).
  • Opportunity to identify some related communication situations that feel difficult for you in practice and learn some helpful approaches on ‘what to say’ that is appropriate to the boundaries of your role and supports compassionate communication.

Certificate of attendance

Number of Places and Cost

Number of places:




(Free for CCC staff)

Venue and Location


Virtual online classroom hosted by The Clatterbridge Cancer Centre


The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Wirral CH63 4JY


E-mail us about this course:

Call us on: 0151 556 5790