In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to

  • Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
  • Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger

Target Audience

This course is relevant for senior/experienced Health & Social Care Professionals, who wish to enhance personal knowledge, skills & confidence in patient, family or colleague conversations that are important or can often feel difficult, complex or highly emotive.

Date and Duration


See dates and apply


E-learning: 4 weeks prior to 2-day workshops you will have access to approx 2-3 hours of e-learning

Personal 1-1 with a course facilitator: 1-2 weeks prior to the workshops.  To discuss your learning hopes and needs that we can work together in exploratory role-play on the workshop days.

2-day live online workshops: (via  Zoom) Interactive approach to experiential learning through facilitated role-play, with the support of experienced trained facilitators and actors.

Important!  For LIVE workshops, you will require: study leave, broadband access, a tablet or computer with microphone and camera and a quiet/private space.


  • Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
  • Reflecting on what are the communication situations felt to be challenging or complex in practice
  • Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
  • Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups.
  • Pre-course: eLearning & downloadable handbook, plus a 1:1 with course facilitator to discuss/identify your personal needs & role-play requirements.
  • Post Course: Certificate of Attendance

Number of Places and Cost

Number of places:





Venue and Location


Virtual online classroom hosted by The Clatterbridge Cancer Centre


The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Wirral CH63 4JY


For further enquiries/register your interest/book a place, please contact the Clinical Education department via email:

Call us on: 0151 556 5790