In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to

  • Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
  • Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger

Target Audience

This course is relevant for senior/experienced Health & Social Care Professionals, who wish to enhance personal knowledge, skills & confidence in patient, family or colleague conversations that are important or can often feel difficult, complex or highly emotive.

Date and Duration


See dates and apply


E-learning: 4 weeks prior to 2-day workshops you will have access to approx 2-3 hours of e-learning

Personal 1-1 with a course facilitator: 1-2 weeks prior to the workshops.  To discuss your learning hopes and needs that we can work together in exploratory role-play on the workshop days.

2-day live online workshops: (via  Zoom) Interactive approach to experiential learning through facilitated role-play, with the support of experienced trained facilitators and actors.

Important!  For LIVE workshops, you will require: study leave, broadband access, a tablet or computer with microphone and camera and a quiet/private space.


  • Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
  • Reflecting on what are the communication situations felt to be challenging or complex in practice
  • Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
  • Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups.
  • Pre-course: eLearning & downloadable handbook, plus a 1:1 with course facilitator to discuss/identify your personal needs & role-play requirements.
  • Post Course: Certificate of Attendance

Number of Places and Cost

Number of places:



£800 (£850 for courses booked after April 2024)


Venue and Location


Virtual online classroom hosted by The Clatterbridge Cancer Centre


The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Wirral CH63 4JY


For further enquiries/register your interest/book a place, please contact the Clinical Education department via email:

Call us on: 0151 556 5790